Integrated CXM for listening, reaching, and engaging customers across multiple channels
This AI-powered solution includes four modules: Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social.
The platform features a seamless user interface that boosts collaboration and productivity across departments. By leveraging predictive and generative AI, Sprinklr offers deep insights for proactive customer engagement.
Its integrated data model consolidates information from multiple channels, customer relationship management (CRM) systems, customer data platforms (CDP), and other sources, providing a comprehensive view of the customer journey. Sprinklr empowers enterprises to manage and optimize customer experiences from a single, cohesive platform.
Sprinklr's unique advantages
Unifying data, channels, and AI for impactful results
Sprinklr facilitates real-time data sharing, fostering innovation and communication across all channels. With advanced AI and the ability to quickly integrate new communication channels, businesses can make smarter decisions and enhance customer engagement.
Unified platform
Sprinklr centralizes customer engagement across channels, integrating marketing, care, and analytics for seamless experiences.
Channel-less engagement
A versatile platform integrates new channels within two weeks and future-proofed for emerging communication trends.
Industry-leading AI
Sprinklr’s AI drives insights, automation, and personalized engagement to optimize strategies and streamline operations.
Sprinklr Service
Deliver seamless, efficient, intelligent service across all channels
Sprinklr Service unifies voice, digital, and social channels for a streamlined CX.
Leveraging advanced AI and automation, it boosts productivity, cuts costs, and maintains consistent service quality.
Enjoy effortless channel-switching, robust self-service, and deep insights for enhanced customer satisfaction (C-SAT) and operational excellence.
Sprinklr Social
Elevate engagement and refine your social media strategy
Sprinklr Social is the go-to platform for large-scale social media management. With extensive channel coverage, cutting-edge AI, and robust governance, it ensures seamless social media operations. By merging consumer insights, marketing, and customer service, Sprinklr Social enables brands to foster impactful interactions and optimize their online presence efficiently.
Sprinklr Insights
Harness real-time intelligence for smarter decisions
Sprinklr Insights uses AI-driven consumer intelligence to deliver immediate, actionable insights. This platform empowers businesses to gauge customer sentiment, track brand health, and outpace competitors. By unifying data across channels, Sprinklr Insights supports informed decision-making, enhances crisis management, and accelerates growth.
Sprinklr Marketing
Optimize your marketing efforts
Sprinklr Marketing provides a unified platform for efficient campaign planning, execution, and analysis across multiple channels. By integrating organic and paid strategies, it boosts productivity, speeds up go-to-market timelines, and ensures brand compliance. With AI-driven insights, marketers can create impactful content, optimize budgets, and achieve exceptional return on investment (ROI).
Case study
The most recognizable beverage brand in the world, utilizing its Consumer Interaction Center (CIC) for high-performance communication.
Business challenges
- The brand faced challenges with integrating omnichannel content.
- Designing interactive experiences using big data was a struggle.
- Generating real-time content continuously to strengthen consumer relationships proved difficult.
The solutions
- Implemented a unified messaging strategy across all channels.
- Used active listening and customer journey mapping to deliver real-time content.
- Launched social engagement campaigns to: Connect with consumers, identify opportunities, manage risks and build trust.
Real results
The project managed numerous social media channels across the Central Latin American region, engaging millions of consumers.
Take your business to the next level!
Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.