Intelligent automation

Seamless, smarter, faster operations

Boost efficiency with proven automation solutions

TPI's Intelligent Automation as a Service (IA-aaS) delivers comprehensive automation, using the assess, plan, design, launch, optimize (APDLO) methodology to tailor solutions that boost efficiency and customer experience (CX). By implementing optical character recognition (OCR), intelligent character recognition (ICR), and robotic process automation (RPA), Workflows are optimized through the partner ecosystem and proprietary framework.

Our hyperautomation service integrates RPA with machine learning (ML), natural language processing (NLP), and chatbots to automate complex tasks. This approach enables real-time monitoring and continuous improvement, fostering innovation and operational success.

Automation Solution

TPI begins by evaluating your current operations, seeking out opportunities to enhance and automate. With a detailed return on investment (ROI) analysis, decisions are guided with clarity and precision.

Prioritizing critical objectives ensures the focus remains on boosting process efficiency. Experts delve into workflows, facilitating impactful changes through an intelligent automation process factory.

Crafting efficient workflows tailored to your business needs involves designing both current and future state processes. Setting up governance models and a Center of Excellence (CoE) ensures sustainable success.

As automation solutions roll out, capabilities are seamlessly integrated. The introduction of the BotStore, coupled with hands-on training, helps manage transitions smoothly and addresses any potential challenges.

Post-launch, operations are diligently monitored, with key performance indicators (KPIs) tracked to ensure continuous improvement. Regular updates and enhancements keep the automation framework evolving alongside your business, optimizing functionality over time.

Key benefits of IA-aas

Severity-icons

Improved operational efficiency

Streamline workflows and reduce manual effort to boost overall efficiency.

Increased customer satisfaction

Provide personalized and emotionally aware interactions that drive customer loyalty.

Increased workforce productivity

Automate repetitive tasks, allowing employees to focus on higher-value activities.

Safeguards sensitive information

Ensure data security and compliance with robust, automated processes that protect sensitive information.

Case Study

A Spanish commercial bank sought to ensure operational continuity and enhance security by implementing targeted automation solutions.

Business challenges

  • Maintaining operational continuity and safeguarding customer information during the COVID-19 pandemic.
  • Supporting a seamless Work-at-Home-Agent (WAHA) model to ensure uninterrupted service.
  • Reducing Average Handling Time (AHT).
  • Overcoming limitations of the previous system, including delays caused by navigating multiple screens and absence of a unified sign-on capability.

The solutions

  • Streamlined operations and enhanced data security through a unified interface that delivered targeted information for faster issue resolution.
  • Implemented a phased rollout that addressed both front-office and back-office needs effectively.
  • Improved efficiency by selecting specific transactions using teller cash dispensers through TP Unify in WAHA mode.
spanish commercial bank spanish commercial bank

Real results

Industry-leading partners in advanced automation solutions

Take your business to the next level!

Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.

I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.