Insight-driven employee engagement
Enhancing motivation and experiences for improved business outcomes
Leverage our custom portal on the TP Dialog platform to seamlessly measure and manage employee experiences (EX) in real time. Gain actionable insights into engagement and satisfaction, tailored to your organization’s unique needs.
Transform your company’s culture by prioritizing your workforce—because engaged employees are the driving force behind enhanced customer satisfaction (C-SAT) and increased profitability.
Embrace the powerful connection between employee and customer advocacy, and watch your business flourish with a motivated, high-performing team.
Listen, act, lead with data
Converting insights into strategies
Our continuous listening framework gathers feedback at every essential touchpoint, from employee satisfaction (E-SAT) and knowledge satisfaction (K-SAT) surveys to real-time sentiment tracking, ensuring every voice is acknowledged. Dive deeper with tailored surveys and focus groups to implement precise actions during critical moments. Benchmark your organizational culture against external insights from platforms like Glassdoor and Indeed, transforming feedback into a powerful driver for engagement and retention.
Listen, act, lead with data
Converting insights into strategies
Our continuous listening framework gathers feedback at every essential touchpoint, from employee satisfaction (E-SAT) and knowledge satisfaction (K-SAT) surveys to real-time sentiment tracking, ensuring every voice is acknowledged. Dive deeper with tailored surveys and focus groups to implement precise actions during critical moments. Benchmark your organizational culture against external insights from platforms like Glassdoor and Indeed, transforming feedback into a powerful driver for engagement and retention.
E-SAT: Evaluate annual employee performance and identify the main drivers. K-SAT: Prioritize key client feedback to align services with expectations.
Daily emotions and sentiments: Assess employee happiness through surveys, providing insights into key contributing factors and real-time feedback loops.
Moments of truth (MOT): Identify critical moments in the employee experience (EX) to maintain motivation and engagement at every stage of the work cycle.
Custom surveys: Conduct topic-specific surveys on areas like diversity, equity, inclusion (DE&I), and emerging concerns like COVID-19 impacts.
Focus groups: Gather in-depth employee and client feedback to ensure a comprehensive understanding of their needs and experiences.
Glassdoor and Indeed: Leverage external platforms for benchmarking feedback, aligning with internal insights, and prioritizing employee retention efforts.
Prioritize to drive impact
Pinpoint key employee concerns through a data-driven approach, highlighting satisfaction and relevance. Understand what truly affects your team to allocate resources efficiently, target crucial improvements, and sustain effective strategies. Use these insights to make informed decisions, boost performance, and create a work environment aligned with top employee priorities.
Case study
An Italian university with large number of students , teaching personnel, and employees.
Business challenges
- Need for richer KPIs in performance assessment.
- Lack of survey methodologies to gather meaningful input.
- Insufficient listening to internal and external "customers" and service users.
- Limited feedback from various university service areas.
The solutions
For Students:
- Monitored multiple academic years.
- Collected significant feedback from incoming and outgoing Erasmus students.
For Professors:
- Monitored academic years and gathered valuable professor feedback.
- Tracked all phases from first employment to performance appraisal.
For Providers:
- Monitored academic years and collected feedback from providers.
- End-to-end monitoring of provider experience, from commercial negotiation to invoice and payment.
Real results
Take your business to the next level!
Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.